The Background​

Secretary of State offices offer multiple services to their constituents such as Business Services, Elections and Voting, Notary Public, State Archives, Commercial Recordings and more. The Secretary of State offices are charged with finding solutions to better serve their constituents. 

Business Challenge​

During the pandemic, the Secretary of State offices were challenged with meeting with constituents in person as their offices were closed. The stakeholders needed a solution where staff can work remotely while giving them the tools and resources to carry-out meetings virtual. This coupled with the visibility into whom the staff was meeting with and why. They soon realized the solution was of value for both virtual and in person as offices opened.

ReFrame Engage offers Advanced conversational intelligence for unparalleled customer experience.​