Government Scheduling Software and Constituent Communication Platform
A user-friendly software, ReFrame Engage Scheduling and Communication seamlessly integrates scheduling, messaging, and CRM functionality into a single system for government and education agencies. It eliminates scheduling backlogs and enables personalized constituent communication, making it a reliable and easy-to-use solution.
While providing self-service resources is important for efficient and timely delivery of service, sometimes a personal touch and helping hand is necessary to prevent frustration or issues from falling through the cracks.
For organizations across government and education, the ability to connect with your customers and constituents and create relationships based on trust and accessibility is crucial.
A scheduling and communication platform that works as part of your existing technology stack means alleviating the burden of scheduling and rescheduling manually without taking on a high-maintenance system that requires redundant data entry and task completion.
Simply put, Engage does the heavy lifting of administrative scheduling work so you can spend your time where it matters the most.
ReFrame Engage Scheduling and Communication works as part of your administrative scheduling work so you can spend your time where it matters the most.
Features of ReFrame Engage Scheduling and Communication
Integration
ReFrame Engage Scheduling and Communication is built to be a seamless hub of scheduling and communication that can integrate with your existing productivity suites. Connect Engage with your Outlook calendar, text and email from your existing accounts and lines, and use your favorite virtual meeting application right through the Engage interface. Do your work how you want to and Engage will be there to help make it easier.
Having a context-rich history of interactions with customers and constituents can make the difference between fast and efficient service and having to re-hash prior conversations and interactions. Engage creates contact records for each interaction, text, email, phone call and in-person or virtual meeting to make sure you have the necessary historical information to provide the best service in the most effective way.
Round-Robin and Team Scheduling
Balancing the load on your resources keeps staff sharp and in the best position to provide services. Our solution offers a variety of ways to distribute appointments across your team including round-robin, first-available and other configurations.
Custom Form Building Tool
Some conversations are better had with all the information collected ahead of time. Use our custom form-building tool to send to customers and allow them to submit the details necessary for timely and efficient service. You can even use AI to create custom forms in the blink of an eye!
Deliver efficient, connected services.