We are seeking an individual who is looking to join a young growing innovative technology company who is highly motivated with the passion and drive to succeed in exceeding goals. This individual will sell the company’s ReFrame Assist portfolio of products and services. This position will report directly to the Chief Strategy Officer and will have a responsibility to manage the complete sales cycle process, including: prospecting, initial sales calls, evaluation, software demonstration, ROI, RFP, and closing of the sale. The SaaS Sales Executive will sell our solutions by gaining a thorough understanding of the client’s business and the industry in which they compete, the corresponding IT initiatives, identifying needs which the company can help resolve, developing compelling business value proposals for our solutions, and ultimately closing business.

Responsibilities  

• Exceed revenue quota goals on a monthly, quarterly, and yearly basis.
• Demonstrate the ability to address each customer’s unique inquiry, while providing them with the proper information and appropriate solution based on the customer’s specific needs and interests.
• Develop business plans, which align to the assigned geographic and business needs.
• Assist and work with business partners with co-sell opportunities.
• Collaborate with Marketing to develop and execute marketing plans through/with customers.
• Follow-up on all leads supplied and ensure internal systems are updated Monday.com.
• Assist in direct sales highlighting the case for change and the move to the ReFrame Assist solution.
• The direct sales process will include qualifying leads and customer needs, solution to recommendation, pricing, negotiation, contract signing.
• Discover customer requirements and communicate those requirements to the Managing Director.
• Responsible for closing the sale, setting timelines for implementation, and following up on the agreed timelines.
• Meet and exceed quota targets set for establishing sales of products and services.
• Represent company at conferences, speaking events and trade shows.
• Identify attractive channels to market, strategic partners, advertising, and PR tactics.
• Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process.
• Develop and maintain a deep understanding of the territory including the customers, the prospects, the influencers, and the competitors.
• Maintain the highest level of customer and partner satisfaction within the accounts in your territory.
• Maintain a positive, professional ‘total customer service’ attitude and demonstrate the company’s Core Values
• Demonstrate the ability to create and manage conversations at all business and technical levels of a client’s organization from their CEO to a Systems Administrator
• Utilize all channel management and reporting tools.

Skills  

• Customer Focus: Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers, identifying, meeting and exceeding customer expectations, and by treating customers with dignity and respect.
• Territory Management: Manage territory, considering each and all accounts collectively; establish accurate plans and forecasts; prioritize efforts; generate short term results while holding a long-term perspective to maximize overall territory viability.
• Effective Communication: Deliver oral and written communications that are impactful and persuasive with their intended audience.
• Industry Knowledge: In-depth knowledge of given industry and relevant marketplace; can speak with authority, e.g., on industry trends, best practices, competitive practices, regulatory issues, etc.
• Effective Selling: Utilize solutions-oriented, systematic approach to selling, leverage mastery of sales best practices and ReFrame Solutions sales methodology.
• Business Acumen: Understand key aspects of business, e.g., business models and competitive positioning; also understand how business operates, including role of structure, systems, and processes; can speak in business language when applying professional expertise.
• Financial Acumen: Use financial analysis to make decisions, evaluate opportunities and choices; know how financial decisions impact business success.

Education  

Bachelor’s degree or equivalent sales experience in an IT, business, or sales related field.

Travel

Flexible to travel to customer sites and company headquarters is required.

Experience  

• 2-3 years of B2B sales experience within SaaS, Data, or Analytics industries.
• Exceptional proven sales success working directly in-person with customers, decision-makers, and key stakeholders.
• Experience in selling software and related solutions, including Government, Public Sector or Commercial markets or other related technologies and services.
• Enthusiastic, positive attitude, highly energetic and the passion to succeed.

This position offers a competitive base salary, commission plan, and great benefits.

ReFrame Solutions is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

Job Overview:
Reframe Solutions is a fast-growing software development company in the Hartford area, with a growing product line. We are hiring a talented Business Analyst to join our team. If you’re excited to be part of a winning team, ReFrame Solutions is a great place to grow your career. You’ll be glad you applied to ReFrame!

Responsibilities:

• Gather and document customer requirements using Agile methodologies
• Translate, write and understand detailed customer and technical requirements
• Respond promptly and appropriately to customer needs and inquiries
• Work closely with development team in identifying and performing updates to the application
• Under the direction of the Product and Program Managers, create training materials pertaining to computer troubleshooting and usage and perform client trainings.
• Actively monitor, maintain and resolve technical issues related to cloud-hosted instances
• Perform Functional testing of the product prior to the release to the client; identify, analyze and document issues, and provide possible solutions
• Contribute to other ad hoc inquiries and assist on internal projects as needed

Qualifications:

• A bachelor’s degree in computer science or related technology field is preferred
• 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services
• Strong analytical skills and ability to remain highly organized in a deadline-driven environment, while maintaining strict attention to detail
• Thorough and comprehensive documentation skills
• Experience with data migration validation
• Self-starter and ability to work independently to meet deliverables
• Excellent listening, interpersonal, written, and oral communication skills
• Ability to prioritize and manage several milestones and projects efficiently
• Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
• High Proficiency with analytical tools such as Microsoft Excel and SQL
• Experience working with state agencies with experience understanding state and federal guidelines and regulations preferred
• Position may require 25-40% travel in the future

ReFrame Solutions offers excellent benefits – Including health, dental, and retirement!

ReFrame Solutions is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Job Overview:
ReFrame Solutions is seeking a high-performing Data Developer with scripting experience to migrate the data from sources to targets. This position will be client-facing and highly visible, with extensive opportunity for growth.

Job Duties

• Leads in defining, documenting and developing the plans and scripts, as well as contribute to data model design discussions, in collaboration with the project team.
• Responsible for data migration, testing, support, maintaining and troubleshooting/debugging the data that support business units or support functions.
• Perform data extraction, aggregation, and quality checking from the sources tables in support of trend identification, root cause analysis, and validation of the performance measures
• Prepare summary reports from the analysis findings that include illustrative tables and figures.
• Performance Tuning our SQL database installations at either the server level, database level, or analyzing Query Execution Plans
  Creates thorough, professional-quality project documentation and technical specifications
• Evaluates software change requests, determines business need or conducts root cause analysis, and implements technically efficient solutions
• Assesses the impact of the changes and conducts tests to mitigate risks
• Participates in and promotes a knowledge-sharing environment
• Proactively recommends, schedules, and performs the improvements, hotfixes and upgrades
• Recommends best practices and policies for data migration, as well as the usage of database applications in hosted environments
• Troubleshooting problems with builds and tools

Requirements

• 9 or more years of related experience; or equivalent combination of education and experience with full software development life cycle (Waterfall and Agile), including design, testing, deployment, and documentation activities.
• 5+ years of experience designing and developing objects and components of relational database creating database schemas that represent and support business processes
• Must have Excellent written/verbal communication, presentation, and listening skills
• Excellent collaboration/teamwork skills. Should be able to coach other developers and team members and review their deliverables
• Following technical skills and experience are required: SQL Server, ORACLE, SSIS packages
• Loading of the data from the flat files to SQL
• Knowledge on the linked server setup

ReFrame Solutions offers excellent benefits – Including health, dental, and retirement!

ReFrame Solutions is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Job Overview:

Reframe Solutions is a customer-centric technology company at the forefront of delivering innovative solutions to businesses across various sectors. Our commitment to excellence and unparalleled customer service drives our success. We are seeking a Help Desk and Network Technician to support internal staff.

Position Overview

As a Help Desk and Network Technician at ReFrame Solutions you will play a crucial role in ensuring the smooth operation of our internal IT systems and networks. You will be responsible for providing technical assistance, troubleshooting issues, and maintaining the integrity of our employees’ technology environments. This role requires a strong foundation in IT support, networking, and excellent communication skills.

Requirements:

1. Help Desk Support:
   • Respond promptly to user inquiries, concerns, and technical issues via phone, email, or ticketing system.
   • Provide accurate and timely resolutions to technical problems, ensuring minimal disruption to users’ workflows.
   • Diagnose and troubleshoot hardware, software, and network-related issues for internal staff.
   • Guide users through solutions in a clear and understandable manner.
   • Participate in new hire onboarding with computer and cell authentication set up
   • Ordering and maintaining inventory of equipment

2. Network Maintenance:
   • Assist in the setup, configuration, and maintenance of network equipment, including routers, switches, and firewalls.
   • Monitor network performance, identify bottlenecks, and implement necessary adjustments to optimize network efficiency.
   • Collaborate with the network engineering team to implement network upgrades and enhancements.

3. System Administration:
   • Perform routine maintenance tasks, including software updates, security patches, and system backups.
   • Manage user accounts, permissions, and access rights to various systems and applications.
   • Ensure data integrity and confidentiality through regular data backups and security protocols.

• Plan, configure, and manage Microsoft Intune solutions to ensure effective device management and security for a diverse range of devices, including desktops, laptops, mobile phones, and tablets.
• Implement and maintain Intune policies, profiles, and configurations to enforce security standards, device compliance, and application management.
• Administer Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and other collaborative tools.
• Manage user accounts, licenses, and permissions within the Office 365 environment, ensuring proper access controls and data security.

4. Remote Support:
   • Provide remote technical support to staff, ensuring efficient problem-solving and issue resolution.
   • Utilize remote access tools to diagnose and address technical concerns for off-site users.

5. Documentation:
   • Maintain accurate records of reported issues, resolutions, and troubleshooting steps.
   • Create and update technical documentation, user guides, and knowledge base articles.

Qualifications:

• Associate’s degree or higher in Information Technology, Computer Science, or a related field.
• Proven experience in providing technical support, preferably in a help desk or customer service role.
• Strong knowledge of networking concepts, including TCP/IP, LAN/WAN, and network protocols.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Proficiency in troubleshooting hardware and software problems.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team.
• Relevant certifications such as CompTIA A+, Network+, or Cisco CCNA are a plus.
• Microsoft 365 Certified: Modern Desktop Administrator Associate

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings
• Professional development opportunities and certifications.
• Friendly and inclusive work environment.
• Opportunities for growth within a rapidly expanding technology company.

If you’re passionate about providing exceptional technical support and contributing to the success of our staff through efficient network management, ReFrame welcomes you to join our team as a Help Desk and Network Technician.

Apply today to make a meaningful impact on our organization’s success.

ReFrame Solutions is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.