Meaningful Interactions. Powered by AI.
Alden, the chatbot, revolutionizes client engagement for PHAs by providing real-time interactions, assisting with program inquiries, eligibility assessments, maintenance reporting and valuable metrics analysis, all at a fraction of the cost.
ReFrame ChatBot seamlessly integrates with any application to deliver 24*7 configurable support for queries, suggestions and more.
Integration just got better. Across and Beyond ReFrame.
Agile scalability
Our scalable solutions allow PHA to handle huge volumes of client queries efficiently without affecting the lead conversion rate.
User friendly
Chatbot has an interactive user interface that is easy and clean to use and to navigate with PHA participants and applicants.
Support Bot/Configurable knowledge base
Internal users can query the bot, asking questions regarding program guidelines, eligibility, etc., and the system can be configured with agency FAQs. With ChatGBT technology, Alden can scan complex agency Admin Plans, ACOPS, procedure documents, as well as ReFrame’s electronic documentation, all from the Back Office Desktop. If the bot is unable to answer the question after multiple attempts, users are prompted to submit a support ticket by providing their name, email and phone number. The entire conversation is sent in the email to the Assist Support desk.
Eligibility screening tool
Agencies can surface the bot on the website, applicants can ask questions about eligibility and after entering the number of household members, their zip code and annual income, bot will response with the income level.
Appointments scheduling
Scheduling appointments with PHA staff - after interacting with the knowledge base, the user can request to schedule an appointment with PHA staff by providing the name, phone numbers and email address. The user can pick a convenient time slot and will receive a confirmation email message from Engage.
For Assist NextGen
Accelerate application processes, automate common queries, and provide 24*7 support to residents, owners/vendors and administrators.
For Engage
Enable quick access to records, automate common queries, and provide real-time responses for common queries.
For Catalyst
Automate common query responses, document and form access, and easy navigation for business owners with our ChatBot.
For Enterprise
Gain a competitive edge for your business in customer service with automated query responses, in-built product suggestions, and real-time support.
ChatBot reframed with the right amount of everything
Configurable and AI-powered
More human and real-time assistance
Scale with ease and zero wait time
Integrate conversion and conversation in one place. Let's talk!
Streamline client interactions and enable real conversational experience with a singular, scalable and seamless ChatBot.