Alden, the chatbot, revolutionizes client engagement for PHAs by providing real-time interactions, assisting with program inquiries, eligibility assessments, maintenance reporting and valuable metrics analysis, all at a fraction of the cost.
ReFrame ChatBot seamlessly integrates with any application to deliver 24*7 configurable support for queries, suggestions and more.
Integration just got better. Across and Beyond ReFrame.
Our scalable solutions allow PHA to handle huge volumes of client queries efficiently without affecting the lead conversion rate.
Chatbot has an interactive user interface that is easy and clean to use and to navigate with PHA participants and applicants.
Support Bot/Configurable knowledge base
Internal users can query the bot, asking questions regarding program guidelines, eligibility, etc., and the system can be configured with agency FAQs. With ChatGBT technology, Alden can scan complex agency Admin Plans, ACOPS, procedure documents, as well as ReFrame’s electronic documentation, all from the Back Office Desktop.
If the bot is unable to answer the question after multiple attempts, users are prompted to submit a support ticket by providing their name, email and phone number. The entire conversation is sent in the email to the Assist Support desk.
Eligibility screening tool
Agencies can surface the bot on the website, applicants can ask questions about eligibility and after entering the number of household members, their zip code and annual income, bot will response with the income level.
Scheduling appointments with PHA staff - after interacting with the knowledge base, the user can request to schedule an appointment with PHA staff by providing the name, phone numbers and email address. The user can pick a convenient time slot and will receive a confirmation email message from Engage.