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Extend, Collaborate & Automate with the Regional Waiting List by ReFrame Assist NextGen

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ReFrame Assist

Innovative Technology solutions for Public Housing Administration

ReFrame empowers Public Housing Agencies by transforming Public Housing and Housing Choice Voucher Administration

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ReFrame Assist

All-in-One Solution for MTW Public Housing Agencies

ReFrame supports all MTW waivers with software configurations for the original 39 and new cohort MTW agencies and offers customized MTW consulting services.

Improve efficiency and streamline delivery of public housing administration, from a powerful secure platform.​

One Platform Offering Powerful Applications Solving Complex Problems


Automated processes, intuitive interfaces, and context-enabled customer communication.​


Coverage for multiple programs from Housing Choice Voucher, Moving to Work, Public Housing, and state-funded programs


Cloud-based, scalable architecture, and mobile enabled, for on-the-go services.​


Encompasses the needs of multiple federal, state, and local regulations and audit trails.​

Application Management to Eligibility Determination, Lease Up, and Continued Occupancy

Public Housing Services Delivery Simplified

ReFrame Assist brings together significant experience in the US Public Sector with expertise in digital transformation to deliver solutions that simplify the process of delivering public housing solutions.

ReFrame Assist combines state-of-the-art cloud architecture to deliver a modular set of solutions addressing the entire range of activities in the area of managing public housing administration, allocation, and services.

Housing 58

Housing Stabilization

Tenant Portal

Owner Portal

Mobile Inspections

Waiting List

Chat Bot

Moving to Work

Mobile Inspections

Back Office Operations

Housing Stabilization

Applicant and Tenant Portals

Owner Portal

Mobile Inspections

Waiting List

Chat Bot

Moving to Work

Highly Configurable, End-to-End Solution for Public Housing, Housing Choice Voucher, MTW, RAD, Local Non-Traditional, LIHTC and NSPIRE programs​.

Captures pre-applicants applicants, tenants, owners, and unit details, including income, assets, and deductions. 


Configurable rent calculations incorporating program codes for federal, state, and local programs, Family Self-Sufficiency escrow and interest calculations.


Auto-generated based correspondence, with email and SMS options and configurable batch actions.


Electronic record management that includes scanned, uploaded, and generated documents.

Housing Stabilization Module - Enabling an Inclusive Society

Comprehensive participant management platform that is designed to offer non-profit community organizations the ability to track participant and landlord information.


Manage program participation, including eligibility determination using configurable worksheets, and track participants by income levels.


Payment Processing, including Direct Deposit, 1099 Management and Financial Reporting.


Simplified document management and correspondence.

Owner Portal Solution – Enhanced Self-Service & Transparency

Secure, cloud based Owner portal allows owners and landlords to create credentials, view payment history, view inspection history, and update their information.


Login screen can be configured to reflect the PHA’s name and logo and to display important information and messages.


Allows for secure messaging between housing specialists and owners along with a review of correspondence and document history.


Tablet-Based Modules for Inspections and On-the Go Reports

SaaS solution for mobile inspections for the low-income housing industry built on React-native technology with a single code base for Android and Apple devices.


Configurable inspection checklist templates.

Integrates with any Public Housing and HCV tenant management application through Mobile Inspection API.


Dashboard displays the inspector’s daily scheduled inspections.


Auto-syncs with the ReFrame Inspection Admin application.

Manage Waiting Lists Transparently

Customize your home page with your logo and pictures.

Configure your newsfeeds to communicate updates to potential pre-applicants and applicants.

Complete Back Office waitlist management including batch actions for waitlist selection.

Easy to use interface for monitoring the application process between the housing agency and applicants.

Regional Waiting Lists

With ReFrame, PHAs can expand their outreach to a more diverse applicant pool, collaborate with other agencies to share knowledge and best practices, and automate the waiting list process, resulting in increased efficiency and reduced expenses.

Our Regional Waiting List is a state-of-the-art ADA-compliant solution that uses modern technology to create an efficient and effective plafoorm for low housing applicants. It leverages economies of scale to help PHAs cut costs and provide a superior user experience to applicants. The system also enhances each PHA’s visibility in the applicant pool, allowing them to assist the most vulnerable population.


  1. 100% SaaS Web Based Solution

  2. Hosted in Azure Cloud

  3. Secure data encryption

  4. Responsive User Interface designed for your smartphones

  5. Configurability-By-Design

  6. Complete Document Management/Electronic Record

  7. Configurable Correspondence including Email and SMS text integrations

Alden: The ChatBot to elevate Customer Engagement

  • Seamless integration across all the assist services
  • Handle huge volumes of customer queries without reducing the lead conversion rate
  • ChatBotprovides real time human like interactions and increases customer satisfaction
  • A Completely configurable knowledge base for different use cases
  • Provide 24*7 real time customer support with lower customer service costs
  • Easy API integration with third-party applications

Transform MTW Operations with ReFrame Assist

Our Software suite is configured for the original 39 and new cohort MTW agencies.


Supports all MTW, Safe Harbor, Agency-Specific, and Cohort-Specific waivers.


Has the ability to perform various rent calculations based on rent reform.


Provides statutory compliance reporting.


Can deliver customized reports for the Annual Report and cohort-specific evaluations.


We offer tailored, in-house end-to-end MTW consulting services from experienced professionals.


Success Stories

Moving to Work Case Study

MTW Agencies are charged with designing innovative programs to increase administrative efficiency, encourgage self-sufficiency and expand housing choices.

Waiting List Case Study

Some PHAs do not have public facing Waiting List applications and the costs of developing them are prohibitive.

Document Management Case Study

Public housing authorities are particularly challenged when it comes to document management.

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