Innovative Technology solutions for Public Housing Administration
ReFrame empowers Public Housing Authorities by transforming Section 8 administration
Improve efficiency and streamline delivery of public housing administration, from a powerful secure platform.
One Platform Offering Powerful Applications Solving Complex Problems
Simplified
Automated processes, intuitive interfaces, and context-enabled stakeholder communications.
End-to-End
Coverage for multiple programs from Housing Choice Voucher, Moving to Work, Public Housing, and state-funded programs
Robust
Cloud-based, scalable architecture, and mobile enabled, for on-the-go services.
Compliant
Encompasses the needs of multiple federal, state and local regulations and audit trails.
Application Management to Eligibility Determination to Lease Up and Continued Occupany
Public Housing Services Delivery Simplified
ReFrame Assist brings together significant experience in the US Public Sector with expertise in digital transformation to deliver solutions that simplify the process of delivering public housing solutions.
ReFrame Assist combines state-of-the-art cloud architecture to deliver a modular set of solutions addressing the entire range of activities in the area of managing public housing administration, allocation and services.
Housing 58
Housing Stabilization
Tenant Portal
Owner Portal
Mobile Inspections
Waiting List
Chat Bot
Moving to Work
Mobile Inspections
Housing 58
Housing Stabilization
Tenant Portal
Owner Portal
Mobile Inspections
Waiting List
Chat Bot
Moving to Work
Highly Configurable, End-to-End Solution for Section 8 Public Housing, HCVP and MTW programs
Capture units, landlord and tenant details, including flexible members, income, assets and deductions.
Configurable calculations incorporating program codes for federal funded programs, FSS Escrow calculations, and interests.
Auto-generate 58-based correspondence, with e-mail / SMS options, and configurable batch actions.
Electronic record management spanning scanned, uploaded and generated documents.
Housing Stabilization Module - Enabling an Inclusive Society
Comprehensive participant management platform that is designed to offer non-profit community organizations the ability to track participant and landlord information.
Manage program participation, including eligibility determination using configurable worksheets, and track participants by income levels.
Payment Processing, including Direct Deposit, 1099 Management and Financial Reporting.
Simplified document management and correspondence.
Tenant and Owner Portal Solutions - Enhanced Self Service & Transparency
Secure, cloud-hosted portal allows tenants and residents to create their credentials and login to the application.
Login screen can be configured to reflect the PHA’s name and logo, and to display important messages.
Integration with ReFrame Engage solution, to enable tenants and residents to schedule virtual or in-person appointments.
Secure messaging with case-workers and review of message and document history.
Tablet-based Modules to Inspect and Report on-the-go
SaaS solution for mobile inspections for the housing industry built on React-native technology with a single code base for Android & Apple devices.
Configurable inspection checklist templates.
Integrates with any Section 8 tenant management application through Mobile Inspection API.
Dashboard displays inspector’s daily scheduled inspections.
Auto-sync with ReFrame Inspection Admin application.
Manage Waiting Lists Transparently
Customizable home page with logo and picture.
Configurable newsfeeds to communicate updates and status to potential applicants. Secure messaging to communicate status to applicants.
Registration and application management to initiate Section 8 application, and link past applications.
Easy to use interfaces for profile maintenance, adding family members and monitoring application progress.
Alden: The ChatBot to elevate Customer Engagement
- Seamless integration across all the assist services
- Handle huge volumes of customer queries without reducing the lead conversion rate
- ChatBotprovides real time human like interactions and increases customer satisfaction
- A Completely configurable knowledge base for different use cases
- Provide 24*7 real time customer support with lower customer service costs
- Easy API integration with third-party applications
Transform MTW operations with ReFrame Assist
Configured for the original 39 and new cohort MTW agencies
Supports all MTW, Safe Harbor, Agency-Specific, and Cohort-Specific waivers
Ability to perform various rent calculations based on rent reform
Statutory compliance reporting
Customized reports for the Annual Report and cohort-specific evaluations
In-house experienced professionals providing tailored end-to-end MTW consulting
Assist
Success Stories
Moving to Work Case Study
MTW Agencies are charged with designing innovative programs to increase administrative efficiency, encourgage self-sufficiency and expand housing choices.
Waiting List Case Study
Many PHAs do not have public facing Waiting List applications and the costs of developing them are prohibitive.
Document Management Case Study
Public housing authorities are particularly challenged when it comes to document management.
