Streamline Communication and Boost Satisfaction
Streamline Communication and Boost Satisfaction
Managing communication with applicants and tenants can be a challenge. ReFrame Assist’s Applicant and Tenant Portals simplify the process by providing a secure, easy-to-use platform for all housing-related interactions. From submitting applications to accessing essential documents, tenants and applicants have everything they need in one place.
Key Benefits
- 24/7 Access: Tenants and applicants can log in anytime to check their status, upload documents, or pay rent.
- Reduced Administrative Work: Save time by automating routine tasks, like processing applications and sending reminders.
- Improved Transparency: Keep tenants informed about their applications, payments, and other important updates.
- Secure and Compliant: Protect sensitive data with built-in security features that meet HUD compliance standards.
Features at a Glance
- Online applications and re-certifications
- Rent payment portal with multiple payment options
- Document upload and tracking
- Messaging center for direct communication
The Challenge
Public housing authorities often have difficulty managing a high volume of applications and tenant interactions. Long wait times, incomplete documentation, and manual processes can frustrate both tenants and staff.
The Solution
ReFrame Assist’s Applicant and Tenant Portals automate and centralize these processes, making it easier to handle applications, communicate updates, and keep everything organized. These benefits ensure a smoother experience for everyone involved.
FAQs
What types of payments are accepted through the portal?
The portal supports multiple payment methods, including credit cards, debit cards, and ACH transfers.
Is the portal available in multiple languages?
Yes, the Applicant and Tenant Portals offer multi-language support to serve diverse communities.
How secure is the data stored in the portal?
All data is encrypted and stored in compliance with HUD standards, ensuring maximum security.
ReFrame Assist’s Applicant and Tenant Portals enhance tenant satisfaction while reducing administrative strain. Empower your team and provide a better experience for your tenants.